Shipping and Return Policy
SHIPPING POLICY
Free Shipping & Delivery Estimates
7-12 business days to most metro areas in Australia
8-15 business days to non-metro areas in Australia
Express Shipping & Delivery Estimates
3-7 business days to most metro areas in Australia
5-8 business days to non-metro areas in Australia
International Delivery Estimates
2-4 weeks to major partners (USA, UK, New Zealand)
2-8 weeks to most other countries
COVID UPDATE: Due to global pandemic some shipping may be delayed!!!
RETURN POLICY
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Custom made items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use!
Additional Information: andbikdesign@gmail.com
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at andbikdesign@gmail.com.